SERVICES
Iterrae supports you at every stage of your project: repositioning, upscale elevation or opening, with rigour, exigence and elegance to make your Maison shine.
You represent…
The Iterrae Expertise
1. Quality & Guest Experience
Embedding excellence in the fabric of your operational narrative.
Where the rigour of detail meets the emotion of service and the sincerity of welcome.
On-Site & Digital Audit
Full immersion (mystery or announced) and assessment of the digital guest journey. 360° diagnostic, mapping of friction points and strategic debriefing.
Standards & Self-Assessments
Design of a bespoke standards framework, aligned with the singularity of your Maison. Integration on our dedicated tool to grant your teams full self-assessment autonomy.
Positioning & Affiliations
Benchmarking against the highest international standards (Forbes, LQA, Relais & Châteaux…). Strategic guidance to join prestigious international networks.
Scoping
On-site visit
Analysis
Delivery & follow-up
2. Procurement & Sustainable Development
Grounding luxury in a sober, ethical and enduring approach.
Structuring your supply chains and turning your sustainability commitments into a direct lever of profitability.
Procurement Assessment & Profitability
Comprehensive mapping of supply flows, contract-by-contract review and itemised savings plan. Strategic negotiation or rationalisation of underperforming commitments.
Local & Responsible Sourcing
Bespoke selection of local artisans and producers ready for integration. Your supply chain and partners nourish your brand narrative: social values and relationships, traceability, seasonality, nobility of materials.
CSR Advisory, Certifications, Training
Guidance towards international eco-certifications (Green Key, Green Globe…). Structuring a partner management framework (SRM) and onboarding teams on new processes.
Scoping
Analysis
Sourcing
Implementation & follow-up
3. Academic Teaching
Transmitting the culture of detail, the elegance of bearing and the exacting standards of luxury hospitality and haute gastronomy.
Bespoke teaching modules for hospitality institutions, in French and English. Format: 3 to 6 hours.
Quality & Guest Experience
Understanding what the leading international networks truly observe. Analysis of prestigious benchmarks, mastery of the guest journey, bearing and quality indicators.
Sustainability Challenges & Certifications
Sustainability as a responsibility. Overview of certifications, operational strategies and creation of implementation roadmaps.
History & Culture of Hospitality
Where does the art of hosting come from? When did mass tourism begin? Who are the defining figures of the industry? An immersion into the origins of gracious hospitality.
Scoping
Design
Delivery